Shipping & Returns

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SHIPPING

SHIPPING IN THE USA

We ship free of charge within 2 to 3 business days from the date of the order within the United States. Orders shipped within the United States of America are sent via 2-day express shipping.

INTERNATIONAL SHIPPING

If you require international shipping, please call us at (866) 317-7779 or email us at support@auvere.com. Please note that any and all customs fees, import duties, taxes, or other local charges resulting from international shipping are your responsibility. These charges are beyond our control as they are set by the customs authority of the destination country, and they depend on a number of factors such as local VAT rates and local import taxes.

FRAUD PREVENTION

In order to reduce the chance of a fraudulent purchase on your credit card, a member of our fraud prevention team may reach out to you or your credit card company in order to verify your purchase. In the event that this occurs, the shipment of your order may be delayed by an additional 1 to 2 business days so that we may complete the verification process.

RETURNS

You may exchange or return your order in its original condition, free of charge, within 30 days from the date on which your order was received. You will receive either a replacement piece or a full refund, as the case may be.

INITIATING RETURNS AND EXCHANGES

If you have an account with Auvere, you may initiate your return or exchange and obtain a return label by:

(i)    logging into your account;

(ii)    going to “orders” and locating the order containing the item that you wish to return;

(iii)    clicking on the “return” button; and

(iv)    following all directions set forth thereafter.

Otherwise, you may initiate your return or exchange and obtain a return label by contacting Auvere Customer Support.

Auvere Customer Support may be reached by email at support@auvere.com or by phone at (866)317-7779.

REQUIREMENTS FOR RETURNS AND EXCHANGES

Auvere products must be returned in their original condition with all protective materials in place and all tags and stickers attached to them, as well as with the Auvere box and original delivery packaging. Auvere shall not be obligated to accept your return or request for an exchange or to refund the amount paid for such item if:

(i)    the tag attached to the product that you are returning has been removed or torn;

(ii)    the product that you are returning is not packaged in the Auvere protective pouch and box with all original delivery packaging;

(iii)    the product that you are returning shows any signs of wear or use; or

(iv)    the product that you are returning has been altered in any way from its original condition.