Chain Complex Collection

DOMESTIC & INTERNATIONAL SHIPPING x

DISCOVER WHAT’S IN THE PURPLE BOX

SHIPPING

ORDER PROCESSING

We require 2 to 3 business days from the date on which payment has been received to process your order and prepare it to be shipped. Shortly after we have processed your order, and it has been picked up by FedEx for shipping within the USA, or one of FedEx, UPS or DHL for international shipping, you will receive a tracking number by email. We recommend that you check your tracking number frequently so that you are made aware of the estimated delivery date as well as any delays, changes or updates that may occur during the shipping period. Please note that once your order has been picked up by the applicable courier and a tracking number has been provided to you, your order is no longer in our physical control, but that of the applicable courier. Once the applicable courier takes physical control of your order for the purpose of delivering it to you, we are neither the cause of, nor responsible for, any delays caused or encountered by such courier.

SHIPPING WITHIN THE USA

We offer the following shipping options within the United States of America:

(i) FREE STANDARD SHIPPING. Your order will be shipped free of charge via Fedex 2-day express shipping.

(ii) EXPEDITED SHIPPING. Expedited orders are shipped via Fedex next-day shipping at a flat rate of $35 per order.

INTERNATIONAL SHIPPING

For international orders, shipping charges, customs fees and import duties and taxes ("International Shipping Costs") are calculated at the end of the checkout process and charged to you when you finalize your purchase. Simply add a product to your shopping bag, provide your full name and complete shipping address, and continue the checkout process. The International Shipping Costs will be displayed just before the order is ready to be finalized. If you require assistance with respect to the checkout process and/or international shipping costs, please call us at (866) 317-7779 or email us at support@auvere.com.

Notwithstanding any estimate, quote or calculation provided by us during the checkout process, please be advised that you bear full responsibility for any and all customs fees, import duties, taxes, or other local charges resulting from international shipping, including all such costs associated with any exchanges or returns. These charges are beyond our control as they are set by the customs authority of the destination country, and they depend on a number of factors, such as local VAT rates and local import taxes.

Once an international order has been processed and picked up by the applicable courier, and a tracking number has been provided to you, your order is no longer in our physical control, but that of the applicable courier. Once the applicable courier takes physical control of your order for the purpose of delivering it to you, we are neither the cause of, nor responsible for, any delays caused or encountered by such courier, including without limitation delays caused by customs, weather, technical difficulties or any other occurrence beyond the control of the courier.

INFORMATION REQUIRED FOR DELIVERY

We do not deliver to incomplete addresses, P.O. boxes, lockboxes, APO/FPO/DPO addresses, freight forwarding addresses, or locations where an adult signature cannot be obtained. In order to ensure prompt delivery of your order, please provide, during the checkout process, the first and last name of the intended recipient followed by a complete street address. If you place an order using a P. O. box, an APO/FPO/DPO address, a freight forwarding address or an incomplete name and/or address, a member of our Customer Support team will contact you via email in order to obtain the additional information required to complete delivery of your order. This information may include proof of identification for fraud prevention purposes. If we are unable to obtain the information required for delivery within 3 business days from the date of our email seeking such information, we will have no choice but to cancel your order.

RECEIPT OF ORDER

The signature of an adult (at least 18 years old) is required for receipt of your order. Once you have received your tracking number, please make note of the date and approximate time when your order is expected to be delivered so that an adult is available to sign for, and accept, the order. If you realize that you will be unavailable on the date on which your order will be delivered, please contact us at (866) 317-7779 or support@auvere.com so that we may assist you in rescheduling the delivery of your order. FedEx generally makes 3 delivery attempts before returning your order to our fulfillment center. If your order is returned, you will be responsible for any additional shipping fees incurred to redeliver the same order to you.

It is important that you check your tracking number frequently, particularly if you live outside of the USA or if there is a specific date on or before which you must receive your order. By checking your tracking number regularly, you will be made aware of delays, changes or updates to the estimated delivery date of your order, including without limitation, delays caused by customs, weather, technical difficulties or any other occurrence beyond the control of the courier. If you encounter a delay in delivery, we are happy to assist you in tracking your order and determining the status of delivery. Please contact us at (866) 317-7779 or support@auvere.com for assistance. In certain instances, as determined by us in our sole discretion, we may contact the courier to see if we can obtain additional information regarding such delay, which information will be shared with you promptly. The foregoing notwithstanding, please note that once your order is picked up by the applicable courier to be delivered to you, your order is no longer in our physical control, and as such, we are neither the cause of, nor responsible for delays caused or encountered by such courier.

FRAUD PREVENTION

In order to reduce the chance of a fraudulent purchase on your credit card, a member of our fraud prevention team may reach out to you or your credit card company in order to verify your purchase. This may include requesting proof of identification. In the event that this occurs, the shipment of your order may be delayed by an additional 1 to 2 business days so that we may complete the verification process.

INSURANCE

Your jewelry is insured against loss while in transit to you. Once the package has been delivered, the jewelry is deemed to be the responsibility of the recipient and all insurance protection provided by Auvere during transit ceases.

RETURNS AND EXCHANGES x

We offer free returns and exchanges within the United States.
This means that we cover the cost of shipping labels required for returns and exchanges; however, we are not responsible for additional shipping services, items or costs, such as packing supplies and pickup services.
Expedited and international shipping fees are non-refundable.

INTERNATIONAL RETURNS & EXCHANGES

Customers who are initiating a return or an exchange from outside of the United States shall be responsible for all costs associated with returning the item to us, including the cost of obtaining shipping labels, customs documents, fees, duties and taxes.

IMPORTANT TIMEFRAMES FOR RETURNS & EXCHANGES

A request to return or exchange an item must be initiated within 15 days from the date on which the item was delivered. Note: Neither returns nor exchanges may be initiated after the expiration of this 15-day window.
All requests shall be reviewed within 3 business days of submission.
Once your request has been approved, you will receive an email (“Return Instructions Email”) containing an RMA ID#, a return label, shipping instructions, and a packing slip.
No later than 10 days from the date of the Return Instructions Email, all items that are to be returned for a full refund or store credit, or exchanged for a new item, must be packaged properly and dropped off with the appropriate shipping carrier in accordance with the Return Instructions Email.
Note: We shall not obligated to accept returned items that have been dropped off with the shipping carrier after the expiration of this 10-day window. Such items shall be returned to you.

REQUIREMENTS FOR RETURNS & EXCHANGES

All items shall be returned in their original and unaltered condition without signs or wear or damage.
The tag that is attached to each item that you wish to return or exchange shall not have been removed, altered, marked, damaged or torn.
All items shall be returned to us inside of the original shipping box with all protective packaging materials in place, including the protective pouch.
Sale items are eligible for exchanges or store credit only.

HOW TO INITIATE A RETURN OR AN EXCHANGE

If you placed an order using your Auvere account:
- Log into your account and select “Orders”.
- Find the item that you wish to return or exchange and click “Return”.
- This action will take you to our Return & Exchange Center.
- Please follow the instructions set forth in our Return & Exchange Center to complete your return or exchange request.
If you placed your order as a guest:
- You may start your return or exchange by clicking the link below.
- START A RETURN | EXCHANGE

RETURNING OR EXCHANGING MULTIPLE ITEMS

If you wish to return or exchange multiple items but seek different resolutions for each (e.g. a refund for one full-priced item, an exchange for another full-priced item and store credit for a sale item), you must submit separate return requests in accordance with the resolution sought.
For example, if you purchased 4 items in one order, and you wish to return 2 items for a full refund to your credit card, return the third item for store credit, and exchange the fourth item for a new item, you must submit three separate return requests: (1) the first request with respect to the 2 items for which a full refund is sought; (2) a second request for the third item in which a store credit is sought; and (3) a third request for the exchange of the fourth item for a new item.
Please follow the instructions in our Return & Exchange Center with respect to returning or exchanging multiple items.

PROCESSING TIME FOR REFUNDS, STORE CREDITS & EXCHANGES

Approved requests for refunds, store credits or exchanges shall be processed within 7 business days from the date on which we have received the returned items.
With respect to refunds, it may take up to 10 business days for funds to be returned to your account depending on the form of payment used.

ASSISTANCE WITH A RETURN OR AN EXCHANGE

If you require assistance in completing a return or exchange request, please email us at support@auvere.com or call us by dialing (866) 317-7779.
Please include your RMA ID# in your email or have it ready to provide to the Auvere Customer Support team member who answers your call.

RESERVATION OF RIGHTS