USD
AUD
CAD
CHF
EUR
GBP
MXN
KWD
Returns & Exchanges
A Change of Heart
Sometimes a piece is not quite the one, and that is no trouble at all. Should you wish to return it, or exchange it for another, the way back is handled with the same care that first brought it to you. What follows are the particulars of how a return or exchange is made, the conditions that apply, and what we ask of you in turn.
WITHIN THE UNITED STATES
- Returns and exchanges are free.
- We cover the shipping label your return or exchange requires. Anything beyond it, such as packing materials or a courier pickup, is your responsibility.
- Expedited and international shipping fees are not refundable.
BEYOND THE UNITED STATES
- All costs of returning a piece to us are yours to bear, including the shipping label, customs documents, and any fees, duties, and taxes the return incurs.
TIMEFRAMES
- You have 15 days from the day a piece is delivered to begin a return or exchange. After that, neither can be started.
- We review each request within 3 business days of receiving it.
- Once your request is approved, you'll receive your Return Instructions Email, carrying an RMA ID number, a return label, shipping instructions, and a packing slip.
- Whether a piece is going back for a full refund, for store credit, or in exchange for another, it must be properly packaged and dropped with the carrier named in that email within 10 days of its date. We are not obliged to accept your package after those 10 days, and if delivered to us, such package will be sent back to you.
WHAT WE ASK
- Each piece must come back in its original, unaltered condition, with no sign of wear or damage.
- Its tag must reach us untouched, with nothing removed, altered, marked, damaged, or torn.
- The returned jewelry must travel back in its original shipping box, with all protective packaging in place, the protective pouch included.
- Sale pieces and those from the Rare Collection cannot be returned or exchanged.
HOW TO BEGIN A RETURN OR EXCHANGE
- If you ordered with an Auvere account, sign in to your account and open “Orders".
- Find the piece you'd like to return or exchange, and click “Return”.
- That brings you to our Return & Exchange Center, where a few short steps will complete your request.
- If you ordered as a guest, begin your return or exchange by using the link below. Start A Return Or Exchange
RETURNING OR EXCHANGING MORE THAN ONE PIECE
- If you're returning or exchanging more than one piece and you want different outcomes for them (a refund for one full-priced piece, and an exchange for another), file one request per desired outcome.
- For example: an order of four pieces, where two go back for a full refund to your original payment method, one for store credit, and one in exchange for a new piece. The result is three separate requests. The two refunds form one request, the store credit a second, and the exchange a third.
- For returns or exchanges involving more than one piece, follow the instructions in our Return & Exchange Center.
ONCE YOUR RETURN ARRIVES
- Once we receive the returned pieces, an approved request, whether for a refund, store credit, or exchange, is processed within 7 business days.
- Refunds may take up to 10 business days to appear in your account, depending on the payment method.
SHOULD YOU NEED US
- Our Auvere Concierge Team may be reached by email at concierge@auvere.com or by phone at (866) 317-7779.
- Please include your RMA ID number in your email, or have it ready when you call.
RESERVATION OF RIGHTS
- We reserve the right to refuse any return or exchange request that, in our sole and absolute discretion, misuses or abuses our return policy.