FAQ

Auvere sells 18 karat, 22 karat, and 24 karat gold jewelry only. Auvere does not sell 10 karat or 14 karat gold.

We do! We launched our silver collection in the fall of 2022. Shop our silver jewerly here.

All of Auvere's silver jewelry is crafted from sterling silver and is rhodium plated to minimize tarnishing. Our sterling silver consists of 92.7% pure silver and 7.3% alloys, which include copper and zinc.

• 10 karat gold. 10 karat gold contains the lowest amount of gold that can be sold legally in the United States as “gold” — 41.7%. Since it is mostly alloy, it has a silvery appearance and is highly susceptible to oxidation and blackening over time.
  
  • Pro: It costs less than some costume jewelry.
    
  • Con: With less than 50% gold content, it’s hard to call it real gold. It is not hypoallergenic, may trigger skin allergies and is very likely to oxidize and blacken over time.
    
• 14 karat gold. 14 karat gold is 58.3% gold. The remaining 41.7% consists of an alloy made up of copper and silver. It’s probably safe to say that 14 karat gold is the most common rate of gold jewelry sold in the United States of America because it is very hard and relatively inexpensive due to its high alloy content.
  • Pro: It is hard, holds pronged gemstones extremely well and is relatively inexpensive.
  • Con: It is likely to suffer from oxidation and blacken over time. 14 karat gold may also trigger skin allergies.
• 18 karat gold. 18 karat gold is 75% pure gold and 25% alloy. What makes 18K gold popular among jewelers is that it possesses a richer gold color than 14 karat gold because of its higher gold content but is hard enough to hold gemstones in tiny “high-rise” prongs.
  • Pro: 18 karat gold contains a sizable gold content, which makes it more lustrous than 14 karat gold. It holds pronged gemstones well and is used by top jewelers. Because pure gold is a heavy metal, the greater alloy content in 18 karat gold makes 18 karat gold jewelry lighter and more durable than jewelry crafted from 22 and 24 karat gold. 18 karat gold will sustain less scratches than higher karat gold.
  • Con: Because 18K is used by many top jewelers who charge margins in excess of 300% of the cost to make, you pay a lot more money for a lot less gold than you would if you purchased our 22 and 24 karat gold jewelry. Even though 18 karat gold has a gold purity of 75%, it still contains significantly less gold compared to the 91.8% and 99.99% gold purity of 22 karat and 24 karat gold. This means that 18 karat gold is quite a bit less hypoallergenic than 22 and 24 karat gold as it contains more alloy.
• 22 karat gold. 22 karat gold is 91.8% pure gold. We love it because of its high gold content and delicious golden hue. On top of that, 22K gold is strong enough to make everyday jewelry that holds gemstones in bezel settings.
  • Pro: Almost 92 percent pure gold in every piece. Lustrous yellow color when compared to 14 and 18 karat gold. Hard enough for everyday use. Because of its high gold content, 22 karat gold is hypoallergenic, which means that it is very unlikely to trigger skin allergies.
  • Con: For those used to the subtle gold color in 14 and 18 karat gold, the deep yellow hue of 22 karat gold may be too much gold. But once you get used to the true color of gold, it is hard to go back.
• 24 karat gold. 24 karat gold is the big daddy of high karat gold jewelry. Containing 99.99% pure gold, it is precious, rare and soft when compared to 14 or 18 karat gold. But it’s the rarity and softness that makes for very special jewelry — pieces that mold to your form over time. If you are someone who never takes off your jewelry or you put your jewelry through its paces, then 24 karat gold jewelry may not be for you. But if you love the idea of wearing something rich, rare, pure and with more inherent value than 14 and 18 karat gold, then consider 24 karat gold jewelry. Most, if not all, of our customers who purchase 24 karat gold jewelry celebrate the softness of pure gold and consider every mark or scratch as a signifier of the fact that they are wearing pure gold.
  • Pro: 24 karat gold is the richest and rarest form of gold jewelry possible. Because it does not contain an alloy, 24 karat gold is completely hypoallergenic, which means that it will not trigger skin allergies.
  • Con: It is soft and may scratch if subjected to wear and tear. Please note that pure gold jewelry is highly wearable — or else we would not make it. But it is soft enough that you have to take some care when you wear it.

You may find all of our 18K, 22K, and 24K gold jewelry with gemstones here.

Our 22 karat gold necklaces and bracelets are made of 22 karat gold, including the clasps. Likewise, clasps on our 18 karat gold jewelry are made of 18 karat gold.

We offer earring backs made from both 18K and 22K gold. 18K gold is made from 75% pure gold and 25% alloy. The increased alloy content in 18K gold earring backs allows them to endure more friction and stress associated with daily wear and removal of earrings. 22K gold is made from 91.67% pure gold and 8.33% alloy. The increased gold content in 22K gold earring backs makes them ideal for people suffering from metal allergies.

As of August 2022, all Auvere earrings that require backs will be sold with 18K backs. We will continue to sell replacement 22K earring backs in singles and pairs, which you may purchase here. To purchase replacement 18K backs please click here.

Auvere jewelry is handcrafted in New York City and Jaipur, India using a mix of modern, traditional and downright ancient techniques to provide fine work on each piece. Our NYC-based partners are family run businesses with decades of experience making fine jewelry. Among them, they make all of our 24K gold pieces, several pieces of our 22 and 18 karat gold jewelry and many of our sterling silver pieces. Our partner in Jaipur is also a family operated business that traces its roots in fine jewelry manufacturing back to 1931. Our Indian partner makes much of our 18 and 22 karat gold jewelry and some of our sterling silver jewelry.

The designation of purity of the gold or silver used to handcraft each piece of Auvere jewelry, whether 18 karat, 22 karat, 24 karat or sterling silver will be stamped on each piece.

• Matte Gold. A matte gold finish diffuses light rather than reflecting it, which gives each piece a subtle, warm look. Our matte finish is achieved by sandblasting gold pieces with fine grains of sand at a particular speed and pressure. You will feel some texture when you touch the piece.
  
• Satin-Finished Gold. Satin-finished gold is achieved by using a rotating wire brush to create a soft, satiny finish. In both cases, the finish is smooth to the touch but is no longer shiny. Our Valo L Necklace is a perfect example of satin-finished gold.
  
• Polished Gold. Polished gold is burnished to a high-shine, is super smooth, and reflects light like a mirror.
• Hammered Gold. A hammered finish is applied using a rounded ball peen hammer to create crater-like indentations across the surface of gold. This textured finish maintains a subtle shine, and can vary based on the size, shape and power behind the hammer used for this design technique. Our Golden Apex 24K Ring Hammered is a perfect example of this tactile finish.

For images and more detailed descriptions of our finishes click here.

24 karat gold. 24 karat gold jewelry will not tarnish or blacken because such jewelry is made of pure gold, which does not combine with, or otherwise react to oxygen.

22 karat and 18 karat gold. Auvere's 22 karat gold and 18 karat gold jewelry is made of 91.8% pure gold and 75% pure gold, respectively. Both are combined with pure silver, copper and zinc for increased hardness and durability. Because 22 karat gold has an alloy content of less than 10%, it is unlikely to blacken or tarnish. 18 karat gold 25% alloys, which increases the likelihood of tarnish. With good care, however, 18 karat gold jewelry is not likely to blacken. In the unlikely event that our 18 and 22 karat gold jewelry blackens, such tarnish may be caused by one or more of the following:

• Sweat. 22 karat and 18 karat gold jewelry can discolor when it comes in contact with human sweat. Perspiration contains substances that can cause the blackening of gold, such as sodium chloride, lactic acid, urea, and ammonia. When these substances come into contact with the silver alloys in 22 karat and 18 karat gold, silver chloride results, which can lead to creation of deep black chemical salts. This chemical reaction can blacken 22 karat and 18 karat gold jewelry.
• Body Care Products, Perfumes & Pain Relief Ointments. Synthetic ingredients and chemicals found in perfumes, body creams, body oils, lotions, moisturizers, and deodorant can all discolor 22 karat and 18 karat gold jewelry.
• Food Products. Certain food items containing acid and/or sulphuric compounds such as fruit juices, oil, vinegar, soda, pickles and onions can discolor or tarnish 22 karat and 18 karat gold jewelry.
• Cleaning Substances. Bleach and chlorine cause the disintegration of the alloys in 22 karat and 18 karat gold jewelry over a period of time. 22 karat and 18 karat gold jewelry may also darken if it is frequently exposed to bath gel, shampoo, soap, lotion, rubbing alcohol, hydrogen peroxide and dirt.

Recommendations for care. Please click here to learn more about caring for 18K, 22K, and 24K gold jewelry.

Although all of Auvere's sterling silver jewelry has been crafted to minimize tarnishing by using sterling silver that contains an anti-oxidant alloy and thereafter rhodium plating each piece, your sterling silver jewelry may tarnish over time as the rhodium plating wears off. Moreover, regardless of its anti-tarnishing qualities, Auvere's sterling silver jewelry is vulnerable to salty air, humidity, perspiration, cosmetics, and household chemicals. For care instructions on how to prevent and remove tarnish on your Auvere sterling silver jewelry, please review our CARE page.

Auvere's sterling silver jewelry is rhodium plated to reduce tarnishing. Rhodium plating typically lasts for approximately 12 to 18 months depending on wear. If the Rhodium plating on your jewelry has worn off, we recommend that you contact your local jeweler to determine if it may be re-plated. Auvere will not be responsible for rhodium re-plating at any time after the 30-day return or exchange period. In order to increase the longevity of the rhodium plating on your sterling silver jewelry, please review our CARE page.

If you have received your jewelry in a tarnished condition, you may return the item for a replacement or a full refund provided that you contact Auvere Customer Support within 30 days from the date on which you received the jewelry. If the 30-day return period has expired, please (a) review our instructions for care and try to reduce or eliminate activities or contact that contribute to, or directly cause, tarnishing, and (b) take your item to your local jeweler who should be able to polish the tarnished areas and remove any blackening.

Don't worry. We would be happy to exchange it for the correct size. Just call us at 866-317-7779 or email us at concierge@auvere.com.

Click here for our ring sizing guide.

If a ring that you want is not offered in your size, please call us at 866-317-7779 or email us at concierge@auvere.com to learn whether we are able to custom make your size and, if so, when we will be able to deliver the custom made ring. Please note that all custom orders are final sale and may not be returned.

Most of our necklaces are adjustable at 18", 20" and 22". If you would like a different necklace length, we can make it for you as a custom order. For more information about necklace sizes, click here. For more information about custom orders, call us at 866-317-7779 or email us at concierge@auvere.com. Please note that custom orders are final sale and may not be returned.

Most of our bracelets are adjustable at 60mm, 65mm and 70mm. If you would like a different bracelet length, we can make it for you as a custom order. For more information about bracelet sizes, click here. For more information about custom orders, call us at 866-317-7779 or email us at concierge@auvere.com. Please note that custom orders are final sale and may not be returned.

All orders are processed and shipped within 2 to 3 business days from the date on which payment for an order has been received. In order to reduce the chance of a fraudulent purchase on your credit card, a member of our fraud prevention team may reach out to you or your credit card company in order to verify your purchase. In the event that this occurs, the shipment of your order may be delayed by an additional 1 to 2 business days so that we may complete the verification process.

For more information regarding our shipping policies click here.

We offer the following shipping options within the United States of America:

• Free Standard Shipping. Your order will be shipped free of charge via FedEx 2-day express shipping.
• Expedited Shipping. Expedited orders are shipped via FedEx next-day shipping at a flat rate of $35 per order.

For more information regarding our shipping policies click here.

Yes. For international orders, shipping charges, customs fees and import duties and taxes (collectively, "International Shipping Costs") are calculated at the end of the checkout process and charged to you when you finalize your purchase. Simply add a product to your shopping bag, provide your full and complete shipping address, and continue the checkout process. The International Shipping Costs will be displayed just before the order is ready to be finalized. If you require assistance with respect to the checkout process and/or international shipping costs, please call us at (866) 317-7779 or email us at concierge@auvere.com.

For more information regarding our shipping policies click here.

Yes. Notwithstanding any estimate, quote or calculation provided by us during the checkout process, please be advised that you bear full responsibility for any and all customs fees, import duties, taxes, or other local charges resulting from international shipping, including all such costs associated with any exchanges or returns. These charges are beyond our control as they are set by the customs authority of the destination country, and they depend on a number of factors, such as local VAT rates and local import taxes.

For more information regarding our shipping policies click here.

Auvere does not ship to post office boxes or APO/FPO/DPO addresses. Please fill out the shipping address form during checkout as completely as possible including all required information. Please note that we do not deliver to incomplete addresses, P.O. boxes, lockboxes, APO/FPO/DPO addresses, freight forwarding addresses, or any other location where an adult signature cannot be obtained. If you place an order using a P.O. box, an APO/FPO/DPO address, a freight forwarding address, or an incomplete name and/or address, we will contact you via email in order to obtain the additional information required to complete delivery of your order. This information may include proof of identification for fraud prevention purposes. If we are unable to obtain the information required for delivery within 3 business days from the date of our email seeking such information, we will have no choice but to cancel your order.

For more information regarding our shipping policies click here.

When your item has been shipped, we will send you an email with a tracking number. Once you have received your tracking number, please make note of the date and approximate time when your order is expected to be delivered, as an adult signature is required. If you realize that you will be unavailable on the date on which your order will be delivered, please contact us at (866)317-7779 or concierge@auvere.com so that we may assist you in rescheduling the delivery.

For more information regarding our shipping policies click here.

Yes. Auvere insures against loss while in transit to you. Once the package has been delivered to you, the jewelry is now your responsibility and all insurance protection provided by Auvere during transit ceases.

No; however, your order will arrive in a beautiful purple box.

If you realize that you will be unavailable on the date on which your order will be delivered, please contact us at (866)317-7779 or concierge@auvere.com so that we may assist you in rescheduling the delivery. Fedex will typically make three delivery attempts prior to returning the shipment to our fulfillment facility. If your shipment is returned, you will be responsible for any additional shipping fees incurred to redeliver your order.

You may initiate a return or an exchange for full-priced items in their original and unaltered condition free of charge within 15 days from the date on which your order was delivered. Upon our approval of your request to return or exchange an item, you will have 10 days to return the item to us. Thereafter, you will receive a replacement piece, store credit or a full refund to your original payment method, as applicable. Sale and Rare Collection items are not eligible for return or exchange. If you wish to initiate a return or an exchange, please click here.

• If you placed an order using your Auvere account:
  • Log into your account and select "Orders".
  • Find the item that you wish to return or exchange and click "Return".
  • This action will take you to our Return & Exchange Center.
  • Please follow the instructions set forth in our Return & Exchange Center to complete your return or exchange request.
• If you placed your order as a guest:
  • You may start your return or exchange by clicking the link below
  • START A RETURN | EXCHANGE

• All items shall be returned in their original and unaltered condition without signs or wear or damage.
• The tag that is attached to each item that you wish to return or exchange shall not have been removed, altered, marked, damaged or torn.
• All items shall be returned to us inside of the original shipping box with all protective packaging materials in place, including the protective pouch.
• Sale and Rare Collection items are not eligible for return or exchange.

Moreover, we reserve the right to refuse requests for returns or exchanges which, in our sole and absolute discretion, misuse or abuse our return policy.

FREE RETURNS & EXCHANGES WITHIN THE UNITED STATES

• We offer free returns and exchanges within the United States.
• This means that we cover the cost of shipping labels required for returns and exchanges; however, we are not responsible for additional shipping services, items or costs, such as packing supplies and pickup services.
• Expedited and international shipping fees are non-refundable.

INTERNATIONAL RETURNS & EXCHANGES

• Customers who are initiating a return or an exchange from outside of the United States shall be responsible for all costs associated with returning the item to us, including the cost of obtaining shipping labels, customs documents, fees, duties and taxes.

Yes. Please be advised that you bear full responsibility for all costs associated with returning an item to us, including any and all fees, duties and taxes. You are also responsible for acquiring any return shipping labels and associated customs documents.

Your refund or exchange shall be processed within 7 business days from the date on which we receive your return. You will receive a confirmation email once we have processed the return or exchange. Depending on your credit card company or the form of payment used, it may take 5 to 10 business days for funds to be returned to you.

Click here to read our recommendations for caring for your high karat gold jewelry.

Click here to read our recommendations for caring for your silver jewelry.

Click here to read our recommendations for caring for high karat gold jewelry with gemstones.

For our earrings that require backs, we use the classic butterfly back. It is normal for butterfly backs to loosen overtime with wear, and we recommended taking notice each time you put your earrings off and on to ensure they feel secure. To tighten your backs, first remove them from the earring post. Then, with your fingers, gently squeeze the two metal circles (or "butterfly wings") on each back closer together. This will allow the circles to more closely grip each earring post, and will ensure the backs are more secure with wear.

Click here to learn more about our founders, Steven M. Feldman and Gina Feldman Love.

Click here to learn more about our designer and co-founder, Gina Feldman Love.

Auvere was launched in October 2017.

Auvere is headquartered in New York, NY.

Our shipping facility is located in Delaware.

You may contact Auvere Concierge by phone at 866-317-7779 or by email at concierge@auvere.com.

Monday through Friday from 9:00 am to 6:00 pm Eastern Standard Time.

You may use Auvere Concierge to:

• Accompany you through your purchase, from selection to checkout
• Guide you toward a gift as considered as the person receiving it
• Offer styling guidance — how to wear, layer and make each piece entirely your own
• Handle your return with care and without complication
• Navigate international shipping on your behalf
• Share the story and vision behind Auvere
• Deepen your knowledge of our high karat gold, sterling silver and gemstone collections
• Advise you on the care and keeping of your Auvere pieces
• Welcome your questions, thoughts and feedback — always

An alternative to traditional credit cards Affirm allows you to pay for most items on Auvere.com through flexible financing over a period of time. The short application process requires providing some personal information, either through the pre-qualify link below or at checkout. In most instances, you'll receive a prompt decision on your eligibility to purchase the Auvere jewelry that you desire with payments stretched over 3, 6, 12, or 18 months.

Affirm conducts a soft credit check, which won't affect your credit, and keeps all sensitive information safely encrypted and protected using industry-standard security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options, including APR and monthly payment amounts, before you decide on a plan, so you can select the one that works best for you. To read Affirm's full payment terms and disclosure requirements, please visit affirm.com/disclosures.

• Step 1. After adding items to your shopping bag, proceed to checkout and click "Pay Monthly with Affirm" under Billing & Payment and enter your name shipping information and billing information.
• Step 2. Click "Continue to Affirm" to launch the Affirm pop-up experience.
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Rates from 0-36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

Yes, Affirm financing is offered on auvere.com for customers in the United States with the exception of customers in Iowa and West Virginia. To be eligible to qualify, you must be a resident of the U.S. (including U.S. territories), be at least 18 years old (19 if you're a ward of the state in Nebraska), have a Social Security number, and own a phone number that can receive SMS and is registered in the United States or U.S. territories.

Affirm will not charge you as long as your order is returned within 30 days from the date your order was placed. If your return is processed after 30 days, you will be charged for the interest on your loan through the date on which the return is received by Auvere, which interest is not refundable. For select items, Affirm may require a down payment when you place your order. In this instance, your credit card will be refunded the down payment if your return is processed within 30 days.

If your order is canceled within 30 days, you will not be charged.

Please visit AFFIRM/HELP.

Click here to find out if you qualify for Affirm financing.

To be eligible to qualify, you must be a resident of the U.S. (including U.S. territories), be at least 18 years old (19 if you're a ward of the state in Nebraska), have a Social Security number, and own a phone number that can receive SMS and is registered in the United States or U.S. territories.

To read Affirm's full payment terms and disclosure requirements, please visit affirm.com/disclosures.