Returns &
Exchanges

MAY I RETURN OR EXCHANGE MY ORDER?

You may initiate a return or an exchange for full-priced items in their original and unaltered condition free of charge within 15 days from the date on which your order was delivered. Upon our approval of your request to return or exchange an item, you will have 10 days to return the item to us. Thereafter, you will receive a replacement piece, store credit or a full refund to your original payment method, as applicable. Sale items are eligible for exchange or store credit only. If you wish to initiate a return or an exchange, please click here.

HOW DO I INITIATE A RETURN OR EXCHANGE?
  • If you placed an order using your Auvere account:
    • Log into your account and select “Orders”.
    • Find the item that you wish to return or exchange and click “Return”.
    • This action will take you to our Return & Exchange Center.
    • Please follow the instructions set forth in our Return & Exchange Center to complete your return or exchange request.
  • If you placed your order as a guest:
WHAT ARE THE REQUIREMENTS WITH WHICH I MUST COMPLY IN ORDER TO RETURN OR EXCHANGE AN ITEM?
  • All items shall be returned in their original and unaltered condition without signs or wear or damage.
  • The tag that is attached to each item that you wish to return or exchange shall not have been removed, altered, marked, damaged or torn.
  • All items shall be returned to us inside of the original shipping box with all protective packaging materials in place, including the protective pouch.
  • Sale items are eligible for exchanges or store credit only.

Moreover, we reserve the right to refuse requests for returns or exchanges which, in our sole and absolute discretion, misuse or abuse our return policy.

DOES AUVERE OFFER FREE SHIPPING FOR RETURNS AND EXCHANGES?

FREE RETURNS & EXCHANGES WITHIN THE UNITED STATES

  • We offer free returns and exchanges within the United States.
  • This means that we cover the cost of shipping labels required for returns and exchanges; however, we are not responsible for additional shipping services, items or costs, such as packing supplies and pickup services.
  • Expedited and international shipping fees are non-refundable.

INTERNATIONAL RETURNS & EXCHANGES

  • Customers who are initiating a return or an exchange from outside of the United States shall be responsible for all costs associated with returning the item to us, including the cost of obtaining shipping labels, customs documents, fees, duties and taxes.
AM I RESPONSIBLE FOR THE COST OF RETURNING AN ITEM FROM OUTSIDE OF THE UNITED STATES?

Yes. Please be advised that you bear full responsibility for all costs associated with returning an item to us, including any and all fees, duties and taxes. You are also responsible for acquiring any return shipping labels and associated customs documents.

WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?

Your refund or exchange shall be processed within 7 business days from the date on which we receive your return. You will receive a confirmation email once we have processed the return or exchange. Depending on your credit card company or the form of payment used, it may take 5 to 10 business days for funds to be returned to you.