All orders are processed and shipped within 2 to 3 business days from the date on which payment for an order has been received.
In order to reduce the chance of a fraudulent purchase on your credit card, a member of our fraud prevention team may reach out to you or your credit card company in order to verify your purchase. In the event that this occurs, the shipment of your order may be delayed by an additional 1 to 2 business days so that we may complete the verification process.
WHAT SHIPPING OPTIONS ARE AVAILABLE ON AUVERE.COM WITHIN THE UNITED STATES?
We offer the following shipping options within the United States of America:
• Free Standard Shipping. Your order will be shipped free of charge via FedEx 2-day express shipping.
• Expedited Shipping. Expedited orders are shipped via FedEx next-day shipping at a flat rate of $35 per order.
Yes. For international orders, shipping charges, customs fees and import duties and taxes (collectively, "International Shipping Costs") are calculated at the end of the checkout process and charged to you when you finalize your purchase. Simply add a product to your shopping bag, provide your full and complete shipping address, and continue the checkout process. The International Shipping Costs will be displayed just before the order is ready to be finalized. If you require assistance with respect to the checkout process and/or international shipping costs, please call us at (866) 317-7779 or email us at firstname.lastname@example.org.
Yes. Notwithstanding any estimate, quote or calculation provided by us during the checkout process, please be advised that you bear full responsibility for any and all customs fees, import duties, taxes, or other local charges resulting from international shipping. These charges are beyond our control as they are set by the customs authority of the destination country, and they depend on a number of factors, such as local VAT rates and local import taxes.
Auvere does not ship to post office boxes. Please fill out the shipping address form during checkout as completely as possible including all required information. Please note that we do not deliver to incomplete addresses, P.O. boxes or any other type of lockbox. If you place an order using a P.O. box or an incomplete name and/or address, we will contact you via email in order to obtain the additional information required to complete delivery of your order. If we are unable to obtain the information required for delivery within 48 hours from the date of our email seeking such information, we will have no choice but to cancel your order.
When your item has been shipped, we will send you an email with a tracking number. Once you have received your tracking number, please make note of the date and approximate time when your order is expected to be delivered. If you realize that you will be unavailable on the date on which your order will be delivered, please contact us at (866)317-7779 or email@example.com so that we may assist you in rescheduling the delivery.
Yes. Auvere insures against loss while in transit to you. Once the package has been delivered to you, the jewelry is now your responsibility and all insurance protection provided by Auvere during transit ceases.
No; however, your order will arrive in a beautiful purple box.