USD
AUD
CAD
CHF
GBP
MXN
AED
KWD
Shipping
Your Order, Entrusted
Your order travels carefully. It is insured in transit, hand-delivered by courier, and signed for in person — formalities that protect both the jewelry and the trust you have placed in us. What follows are the particulars of how Auvere ships, whether domestically or internationally, and what we ask of you in return.
ORDER PROCESSING
Orders are processed within two to three business days of receipt of payment. Once your order has been processed and collected by the applicable courier, you will receive a tracking number by email. Domestic shipments within the United States are dispatched via FedEx; international shipments are dispatched via FedEx, UPS, or DHL.
We recommend that you monitor your tracking number throughout the shipping period for estimated delivery dates and any updates that may occur in transit. Once an order has been collected by the applicable courier and a tracking number has been issued, the order is in the physical custody of the applicable courier and no longer in ours. Auvere is not responsible for delays, damage, or other issues arising during transit.
SHIPPING WITHIN THE UNITED STATES
We offer the following shipping options within the United States:
(i) FREE STANDARD SHIPPING. Your order will be shipped free of charge via FedEx 2-Day Express.
(ii) EXPEDITED SHIPPING. Your order will be shipped via FedEx Standard Overnight at a flat rate of $35.00 per order.
INTERNATIONAL SHIPPING
For international orders, shipping charges, customs fees, and import duties and taxes ("International Shipping Costs") are calculated during checkout and charged when your purchase is finalized. To view them, add the item to your shopping bag, provide your full name and complete shipping address, and proceed through checkout. The International Shipping Costs will be displayed before the order is finalized. For assistance with checkout or International Shipping Costs, please call us at (866) 317-7779 or email us at concierge@auvere.com.
Notwithstanding any estimate, quote, or calculation provided during checkout, you bear full responsibility for all customs fees, import duties, taxes, and other local charges resulting from international shipping, including those associated with exchanges or returns. These charges are set by the customs authority of the destination country and depend on factors such as local VAT rates and import taxes; they are beyond our control.
Once an international order has been processed, collected by the applicable courier, and a tracking number has been issued, the order is in the physical custody of the applicable courier and no longer in ours. Auvere is not responsible for delays, damage, or other issues arising during transit, including, without limitation, those caused by customs, weather, technical difficulties, or any other occurrence beyond the control of the applicable courier.
INFORMATION REQUIRED FOR DELIVERY
We do not deliver to incomplete addresses, P.O. boxes, lockboxes, APO/FPO/DPO addresses, freight forwarding addresses, or locations where an adult signature cannot be obtained. To ensure prompt delivery, please provide during checkout the first and last name of the intended recipient and a complete street address.
If an order is placed using a P.O. box, an APO/FPO/DPO address, a freight forwarding address, or an incomplete name or address, a member of our fulfillment team will contact you by email to obtain the additional information required for delivery. This information may include proof of identification for fraud prevention purposes. If we are unable to obtain the required information within three business days of our email request, the order will be cancelled.
RECEIPT OF ORDER
The signature of an adult (at least 21 years old) is required for receipt of your order. Once you have received your tracking number, please note the date and approximate time of expected delivery so that an adult is available to sign for and accept the order. If you anticipate being unavailable on the date of delivery, please contact us at (866) 317-7779 or concierge@auvere.com to reschedule. FedEx generally makes three delivery attempts before returning an order to our fulfillment center. If your order is returned, you will be responsible for any additional shipping fees incurred to redeliver it to you.
We recommend that you monitor your tracking number throughout the shipping period, particularly if you reside outside the United States or if there is a specific date on or before which you require your order. The tracking number will reflect any updates to the estimated delivery date, including, without limitation, those caused by customs, weather, technical difficulties, or any other occurrence beyond the control of the applicable courier. If you encounter a delay, please contact us at (866) 317-7779 or concierge@auvere.com. In certain instances, as determined by us in our sole discretion, we may contact the applicable courier on your behalf to obtain additional information regarding the delay, and will share any such information with you promptly. Notwithstanding the foregoing, once your order has been collected by the applicable courier, the order is in the physical custody of the applicable courier and no longer in ours. Auvere is not responsible for delays caused or encountered by the applicable courier.
INSURANCE
Your jewelry is insured against loss while in transit. Upon delivery, responsibility for the jewelry transfers to the recipient, and the insurance coverage provided by Auvere during transit ceases.
FRAUD PREVENTION
To reduce the risk of a fraudulent purchase, a member of our fraud prevention team may contact you or your credit card company to verify the purchase. Verification may include a request for proof of identification. In such cases, shipment may be delayed by an additional one to two business days while the verification process is completed.
