Returns &
EXCHANGES

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FREE RETURNS & EXCHANGES WITHIN THE UNITED STATES

  • We offer free returns and exchanges within the United States.
  • This means that we cover the cost of shipping labels required for returns and exchanges; however, we are not responsible for additional shipping services, items or costs, such as packing supplies and pickup services.
  • Expedited and international shipping fees are non-refundable.

INTERNATIONAL RETURNS & EXCHANGES

  • Customers who are initiating a return or an exchange from outside of the United States shall be responsible for all costs associated with returning the item to us, including the cost of obtaining shipping labels, customs documents, fees, duties and taxes.

IMPORTANT TIMEFRAMES FOR RETURNS & EXCHANGES

  • A request to return or exchange an item must be initiated within 15 days from the date on which the item was delivered. Note: Neither returns nor exchanges may be initiated after the expiration of this 15-day window.
  • All requests shall be reviewed within 3 business days of submission.
  • Once your request has been approved, you will receive an email (“Return Instructions Email”) containing an RMA ID#, a return label, shipping instructions, and a packing slip.
  • No later than 10 days from the date of the Return Instructions Email, all items that are to be returned for a full refund or store credit, or exchanged for a new item, must be packaged properly and dropped off with the appropriate shipping carrier in accordance with the Return Instructions Email.
    Note: We shall not obligated to accept returned items that have been dropped off with the shipping carrier after the expiration of this 10-day window. Such items shall be returned to you.

REQUIREMENTS FOR RETURNS & EXCHANGES

  • All items shall be returned in their original and unaltered condition without signs or wear or damage.
  • The tag that is attached to each item that you wish to return or exchange shall not have been removed, altered, marked, damaged or torn.
  • All items shall be returned to us inside of the original shipping box with all protective packaging materials in place, including the protective pouch.
  • Sale items are eligible for exchanges or store credit only.

HOW TO INITIATE A RETURN OR AN EXCHANGE

  • If you placed an order using your Auvere account:
    • Log into your account and select “Orders”.
    • Find the item that you wish to return or exchange and click “Return”.
    • This action will take you to our Return & Exchange Center.
    • Please follow the instructions set forth in our Return & Exchange Center to complete your return or exchange request.
  • If you placed your order as a guest:

RETURNING OR EXCHANGING MULTIPLE ITEMS

  • If you wish to return or exchange multiple items but seek different resolutions for each (e.g. a refund for one full-priced item, an exchange for another full-priced item and store credit for a sale item), you must submit separate return requests in accordance with the resolution sought.
  • For example, if you purchased 4 items in one order, and you wish to return 2 items for a full refund to your credit card, return the third item for store credit, and exchange the fourth item for a new item, you must submit three separate return requests: (1) the first request with respect to the 2 items for which a full refund is sought; (2) a second request for the third item in which a store credit is sought; and (3) a third request for the exchange of the fourth item for a new item.
  • Please follow the instructions in our Return & Exchange Center with respect to returning or exchanging multiple items.

PROCESSING TIME FOR REFUNDS, STORE CREDITS & EXCHANGES

  • Approved requests for refunds, store credits or exchanges shall be processed within 7 business days from the date on which we have received the returned items.
  • With respect to refunds, it may take up to 10 business days for funds to be returned to your account depending on the form of payment used.

ASSISTANCE WITH A RETURN OR AN EXCHANGE

  • If you require assistance in completing a return or exchange request, please email us at support@auvere.com or call us by dialing (866) 317-7779.
  • Please include your RMA ID# in your email or have it ready to provide to the Auvere Customer Support team member who answers your call.

RESERVATION OF RIGHTS

  • We reserve the right to refuse requests for returns or exchanges which, in our sole and absolute discretion, misuse or abuse our return policy.